Manager Staff iPad P.O.S. Support

[vc_row][vc_column][mk_padding_divider][vc_column_text css=”.vc_custom_1605780624322{margin-bottom: 0px !important;}”]

Manager Staff P.O.S. Help Centre.

[/vc_column_text][vc_column_text css=”.vc_custom_1605672271465{margin-bottom: 0px !important;}”]

Please use this centre for help on digital platforms in use. The data here is confidential and cannot be shared outside of Cedro Staff.

[/vc_column_text][mk_padding_divider][vc_column_text disable_pattern=”false” el_class=”benproduct” css=”.vc_custom_1585393717445{margin-bottom: 0px !important;}”]

Click on a category below to view all questions & answers.

[/vc_column_text][mk_padding_divider][vc_toggle title=”How to Sign in to the POS” custom_font_container=”tag:h3|text_align:left|color:%2364646a” custom_google_fonts=”font_family:Open%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic%2C800%2C800italic|font_style:400%20regular%3A400%3Anormal” use_custom_heading=”true”]For the mobile POS tablets, simply input the Floor Staff Pin.

For the Main POS tablet, please input your individual pin. (If someone is already signed in, press the hamburger button (the 3 horizontal lines) and then Sign Out).

[/vc_toggle][vc_toggle title=”Where do I find my pin?” custom_font_container=”tag:h3|text_align:left|color:%2364646a” custom_google_fonts=”font_family:Open%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic%2C800%2C800italic|font_style:400%20regular%3A400%3Anormal” use_custom_heading=”true”]Your pin is sent to you via email upon sign-up. If you lose the email or have other issues, please contact your supervisor to reset your pin, or tap reset pin on the iPad POS.

[/vc_toggle][vc_toggle title=”How do I add a customer to a transaction?” custom_font_container=”tag:h3|text_align:left|color:%2364646a” custom_google_fonts=”font_family:Open%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic%2C800%2C800italic|font_style:400%20regular%3A400%3Anormal” use_custom_heading=”true”]1. Tap ‘Add Customer’

 

2. Ask customer to scan their loyalty barcode (otherwise input their loyalty ID number – do not use names)

 

 

3. Select the customer that appears

[/vc_toggle][vc_toggle title=”How do I do a transaction?” custom_font_container=”tag:h3|text_align:left|color:%2364646a” custom_google_fonts=”font_family:Open%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic%2C800%2C800italic|font_style:400%20regular%3A400%3Anormal” use_custom_heading=”true”]Please click on this link for a help article.[/vc_toggle][vc_toggle title=”How do I save an order?” custom_font_container=”tag:h3|text_align:left|color:%2364646a” custom_google_fonts=”font_family:Open%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic%2C800%2C800italic|font_style:400%20regular%3A400%3Anormal” use_custom_heading=”true”]Please click on this link for a help article.[/vc_toggle][vc_toggle title=”How do I assign a table number?” custom_font_container=”tag:h3|text_align:left|color:%2364646a” custom_google_fonts=”font_family:Open%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic%2C800%2C800italic|font_style:400%20regular%3A400%3Anormal” use_custom_heading=”true”]To assign a table number, simply tap on the correct table from the map, before inputting order details[/vc_toggle][vc_toggle title=”How do I change table numbers if a guest moves?” custom_font_container=”tag:h3|text_align:left|color:%2364646a” custom_google_fonts=”font_family:Open%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic%2C800%2C800italic|font_style:400%20regular%3A400%3Anormal” use_custom_heading=”true”]Please click on this link for a help article.

[/vc_toggle][vc_toggle title=”How do I input number of guests at a table?” custom_font_container=”tag:h3|text_align:left|color:%2364646a” custom_google_fonts=”font_family:Open%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic%2C800%2C800italic|font_style:400%20regular%3A400%3Anormal” use_custom_heading=”true”]To input the number of guests at a table, simply select the table at which guests are sat – before placing an order, and input the total number of guests at that table.

[/vc_toggle][vc_toggle title=”How do I merge separate orders?” custom_font_container=”tag:h3|text_align:left|color:%2364646a” custom_google_fonts=”font_family:Open%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic%2C800%2C800italic|font_style:400%20regular%3A400%3Anormal” use_custom_heading=”true”]Please click on this link for a help article.[/vc_toggle][vc_toggle title=”How do I split an order?” custom_font_container=”tag:h3|text_align:left|color:%2364646a” custom_google_fonts=”font_family:Open%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic%2C800%2C800italic|font_style:400%20regular%3A400%3Anormal” use_custom_heading=”true”]Please click on this link for a help article.[/vc_toggle][vc_toggle title=”How do I split payment?” custom_font_container=”tag:h3|text_align:left|color:%2364646a” custom_google_fonts=”font_family:Open%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic%2C800%2C800italic|font_style:400%20regular%3A400%3Anormal” use_custom_heading=”true”]Please click on this link for a help article.[/vc_toggle][vc_toggle title=”How do I Print, Email or Re-print Receipts?” custom_font_container=”tag:h3|text_align:left|color:%2364646a” custom_google_fonts=”font_family:Open%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic%2C800%2C800italic|font_style:400%20regular%3A400%3Anormal” use_custom_heading=”true”]Please click on this link for a help article.[/vc_toggle][vc_toggle title=”How do I find Open Orders & Saved Orders?” custom_font_container=”tag:h3|text_align:left|color:%2364646a” custom_google_fonts=”font_family:Open%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic%2C800%2C800italic|font_style:400%20regular%3A400%3Anormal” use_custom_heading=”true”]Please click on this link for a help article.[/vc_toggle][vc_toggle title=”How do I sync/update the POS?” custom_font_container=”tag:h3|text_align:left|color:%2364646a” custom_google_fonts=”font_family:Open%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic%2C800%2C800italic|font_style:400%20regular%3A400%3Anormal” use_custom_heading=”true”]Please click on this link for a help article.[/vc_toggle][vc_toggle title=”How do I cancel a transaction?” custom_font_container=”tag:h3|text_align:left|color:%2364646a” custom_google_fonts=”font_family:Open%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic%2C800%2C800italic|font_style:400%20regular%3A400%3Anormal” use_custom_heading=”true”]Please click on this link for a help article.[/vc_toggle][vc_toggle title=”How do I open and close a shift?” custom_font_container=”tag:h3|text_align:left|color:%2364646a” custom_google_fonts=”font_family:Open%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic%2C800%2C800italic|font_style:400%20regular%3A400%3Anormal” use_custom_heading=”true”]Please click on this link for a help article.[/vc_toggle][vc_toggle title=”How do I print a shift report?” custom_font_container=”tag:h3|text_align:left|color:%2364646a” custom_google_fonts=”font_family:Open%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic%2C800%2C800italic|font_style:400%20regular%3A400%3Anormal” use_custom_heading=”true”]Please click on this link for a help article.[/vc_toggle][vc_toggle title=”How do I process a refund?” custom_font_container=”tag:h3|text_align:left|color:%2364646a” custom_google_fonts=”font_family:Open%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic%2C800%2C800italic|font_style:400%20regular%3A400%3Anormal” use_custom_heading=”true”]Please click on this link for a help article.[/vc_toggle][mk_padding_divider][/vc_column][/vc_row][vc_row][vc_column][mk_padding_divider size=”75″][mk_button dimension=”two” corner_style=”rounded” size=”large” url=”https://www.illy.my/intra/caffe-staff-support-centre/” align=”center” el_class=”redbutton”]Back to Support Centre[/mk_button][mk_padding_divider size=”75″][mk_fancy_title color=”#64646a” font_weight=”300″ margin_bottom=”5″ font_family=”Open+Sans” font_type=”google” el_class=”benproduct”]

Can’t find an answer?

[/mk_fancy_title][mk_contact_form title=”CONTACT US FOR SUPPORT” style=”corporate” button_color=”#d1251f” button_font_color=”#fefffe” email=”help@myillycaffe.com” phone=”true”][mk_padding_divider size=”150″][/vc_column][/vc_row]